Refund & Deposit Policy

Last updated October 18, 2026. Questions? Email .

Kiosk preorder, cancellation, and payment policy

1. $200 preorder deposit

A $200 deposit is required to begin a kiosk preorder. The deposit is nonrefundable, subject to applicable law. If a customer cancels before the supplier order is placed, the preorder will be canceled and the kiosk will be made available to another buyer.

2. Remaining balance and seven-day payment deadline

The remaining balance (the kiosk price minus the deposit, plus shipping) must be paid within seven (7) calendar days of the invoice date. Full payment must be received before Red Blue Star Charging places the order with its supplier.

3. Failure to pay

If the remaining balance is not paid in full within seven (7) calendar days of the invoice date, the preorder will be canceled and the kiosk will be made available to another buyer. The $200 deposit will be nonrefundable, subject to applicable law.

4. Cancellations after supplier ordering

Once Red Blue Star Charging has placed the supplier order for the customer's kiosk, cancellations are no longer accepted because the customer's payment has already been committed to purchasing their unit. Any exceptions required by applicable law will still be honored.

5. Weekly email updates

Customers will receive weekly email updates about their kiosk preorder status.

6. Preorder fulfillment

Kiosks are sold by preorder and are not immediately available for shipment. Red Blue Star Charging places supplier orders after receiving full payment. Estimated shipping and delivery timelines will be communicated to customers once confirmed.

7. Sales tax

Applicable sales tax is calculated at checkout based on the shipping address.

Kiosk return and refund policy

All kiosk sales are final. Once a customer receives their kiosk, ownership transfers to the customer, and returns are not accepted simply because the customer changes their mind or no longer wants the product.

Returns, replacements, or other remedies will be considered only for eligible warranty claims or defective products, in accordance with the 90-day warranty terms and applicable law.

Customers who believe their kiosk is defective or eligible for warranty service must contact Red Blue Star Charging at . Red Blue Star Charging will handle the claim and coordinate with the supplier as necessary.

Nothing in this policy limits any refund, return, replacement, or other rights that customers may have under applicable law.

Power bank returns and replacements

All power bank sales are final. Returns are not accepted unless a power bank arrives damaged or is defective and does not function properly.

Customers must provide proof of the damage or defect, such as clear photos or a video demonstrating the issue, by emailing . Once the issue has been verified, Red Blue Star Charging will send a replacement power bank at no additional cost to the customer, including shipping.

This policy is subject to applicable consumer protection laws.